ShiptoNaija Refund Policy
Get 100% Refund in 48 Hours with ShiptoNaija
In line with our Brand Promise to ensure customers have peace of mind when importing items from Nigeria to the US or exporting items from the US to Nigeria. We have provided a 100% refund policy within 48 hours if anything happens to your items.
- We guarantee 100% refund in 48 hours if anything happens to your items.
- We will refund you 25% of your shipping cost if we do not deliver your items within our stated time frame via air or Ocean.
- We guarantee you 24/7 update on shipment status via email and SMS all backed with 16 hours of live support daily.
When is refund made?
- Damaged items due to improper packaging/delivery of Incomplete Item
- Loss of Item during transit
25% refund of shipping cost is made on:
Late delivery of item